What makes a good energy management company
Unfortunately, not every energy management company can be relied on to provide a reputable service. At the moment, our industry is unregulated and this means there are some rogues out there who can give the rest of us a bit of a bad name. Here’s a quick round up of how to spot a good energy management company:
Is their approach ethical?
You’re going to want to work with an energy management company that stands up to scrutiny. Do they go out to lots of suppliers, or stick to a few? Are they transparent about their processes?
Do they have the right experience?
Some energy management companies out there have just started operating and don’t have the experience needed to navigate this complicated industry. You’ll want to see a solid track record of experience and a series of testimonials from reputable companies you can speak to about their experience.
Have they got happy customers?
You should ask their customer retention rate to get a sense of how well they perform as an energy management company.
Will they take a full brief on what you’ll need?
A reputable energy management company will take the time to research your consumption data and get a detailed understanding of your requirements. They should be able to identify opportunities for improvement, as well as make early recommendations.
What’s their staff turnover like?
Lots of people leaving is never a good sign, especially when you’re an energy management company. You’ll want to know that you’re going to have a dedicated account manager to liaise with won’t be passed from pillar to post every couple of months.
How can they add value?
The right energy management company will always find ways to improve their service. Ask how they will continue to add value and get a sense of if they’re in it for the long term.
For more information on what makes us a leading energy management company you can trust, take a look at our five star customer promise, testimonials and reviews. If you’d like to speak with a member of our team about your requirements, give us a call on 01354 606848 or email [email protected].