Terms & Conditions for CUB (UK) Ltd Reduction Reward Scheme – Part of the Demand Flexibility Service

These Terms and Conditions apply to the CUB (UK) Ltd Reduction Rewards Scheme (the “Scheme”). By sending an “Opt In” email to [email protected] to enter into a Scheme, you agree to be bound by the following terms and conditions:

  1. The Scheme will be run by CUB (UK) Ltd, a company registered in England and Wales with registered number 3759889 and registered office 6 Melbourne Avenue, March PE15 0EN (“CUB (UK)”, “our”, “we”, “us”).
  2. By entering this Scheme you are agreeing to be bound by these rules and any other terms and conditions that we may at our absolute discretion apply from time to time (“the Rules”).
  3. The nature of the Rules reflect amongst other matters there being no cost to you in entering into a Scheme.
  4. Under the Scheme once we receive payment from a system operator our payment for the operation of the Scheme is deducted from such receipt prior to us making payment to you under the Scheme.
  5. The Rules are separate to the terms and conditions for energy consultancy that you may have with CUB (UK) and will not affect your rights and obligations under those terms.

Scheme Participation

  1. There is no entry fee and no purchase necessary to enter this Scheme.
  2. To be eligible for the Scheme, you must:

7.1 at all times comply with the Rules;

7.2 allow CUB to access Half-Hourly data and any other information required to administer the Scheme;

7.3 have a meter that can provide the appropriate data requirements as advised by CUB from time to time;

7.4 opt-into the Scheme by sending an email stating that you wish to take part;

7.5 not be taking part in the any other flexibility service with another supplier unless agreed in writing with CUB prior to entry into the Scheme; and

7.6 have consented to, and not remove your consent, to giving CUB (UK) Ltd access to any data required.

  1. Your participation in the Scheme will start upon your receipt of the Rules and will end on either you or us notifying the other in writing that your participation has ended. All of our rights and interests arising in connection with your participation in the Scheme shall survive the end of your participation in the Scheme.
  2. Customers will be reducing energy usage during a CUB Reduction Reward Event “Event” and they will be able to decide which events they participate in. Prior to each Reduction Reward Event, we will send you a notification of the Event window and the available payment per kWh turn down (the “Incentive”). The Incentive is not fixed and may be different for each Event.
  3. To be eligible for payment, you must opt-in to the Event before it begins, and reduce electricity import as measured by your smart meter compared to a “Baseline” during any of the half-hours of the Event you will earn a reward for each half-hour of the Event that you turn down, against your Baseline.
  4. Approximately six weeks after each event we will send you a statement showing the amount you have earned from the event.
  5. Once the total amount you have earned exceeds £50 please raise an invoice for us to pay, unless you are using our self-billing process in which case we will pay you monthly in arrears.
  6. We will calculate your Baseline using the BSC P376 ‘Utilising a Baseline Methodology to set Physical Notifications’. This methodology looks at up to ten days of your recent smart meter history, excluding days where an Event has taken place, to calculate your average consumption. Other baselines may be used where appropriate.
  7. If your nominated boundary or asset meter becomes disconnected or you move premises, we reserve the right to remove you from the Scheme.
  8. By entering the Scheme, you warrant that all information submitted by you is at all times true, current and complete. If any information you submit is found to be fraudulent or incorrectly completed or if CUB (UK) has reasonable grounds to believe that you have breached any of the Rules, CUB (UK) reserves the right at its absolute discretion to terminate your participation the Scheme.
  9. If at any point you wish to opt-out of the Scheme, please email [email protected] stating OPT OUT and we will remove you.


Data Protection and Publicity

  1. CUB (UK) ’s privacy policy shall apply to any data collected in connection with this Scheme and can be found on our website at http://c-u-b.com
  2. CUB (UK) will share customers’ Meter Point Administration Numbers with system operators, market access platforms and any other relevant parties to register customers in the Scheme and allocate payment to individual customers. CUB (UK) will also provide these parties with consumption, baseline and reduction data, as well as information on expected capacity that will be provided as part of the Scheme and any other information deemed appropriate by the system operator or other party including but not limited to voltage levels, addresses and company name. By entering the Scheme, you agree to your information being used as such.


Variation of the Rules and liability of CUB (UK)

  1. For the avoidance of doubt CUB (UK) reserves the right at its absolute discretion to cancel and or amend the Scheme and/or the Rules without prior notice from time to time.
  2. CUB (UK) shall cancel and or amend the Scheme from time to time as it deems necessary so as to comply with any and all relevant directions, instructions, decisions, regulations, laws or requests of any relevant party.
  3. Save in the event of dishonesty on the part of CUB (UK) we will not be liable to reimburse any expenses, costs, liabilities or losses whatsoever incurred by you directly or indirectly in connection with the Scheme.
  4. Irrespective of clause 21 the total possible liability that may be said to be owed by us to you under the Scheme cannot exceed the total financial benefit that we receive as a direct result of your participation in the Scheme.
  5. If any term or provision of these Rules is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions shall continue in full force and effect as if the Rules had been agreed with the invalid, illegal or unenforceable provisions eliminated.





24.1 Any dispute or concern should be directed raised with us in writing and in doing so you should provide copies of relevant documents and records.  The parties will each use their reasonable efforts to negotiate in good faith and settle any major or material dispute that may arise out of or relate to the Scheme. If any such dispute cannot be settled amicably through ordinary negotiations by the respective representatives, the dispute shall be referred to the senior representatives nominated by the parties who will meet (physically or virtually) in good faith in order to try and resolve the dispute.

24.2 If the dispute or difference is not resolved as a result of such meetings either party may (at such meeting or within fourteen days of its conclusion) propose to the other in writing that structured negotiations be entered into with the assistance of a neutral adviser or mediator.


Your liability to CUB (UK)

25. You will indemnify us in respect of any direct and indirect costs, claims, damages or losses whatsoever incurred by us as a result of you or your representatives at any time during or after your participation in the Scheme committing, causing or permitting any act or omission on your part that represents a breach of the Rules.