Terms & Conditions for CUB (UK) Ltd Reduction Reward Scheme

Effective July 2025

These Terms and Conditions apply to the CUB (UK) Ltd Reduction Rewards Scheme (the “Scheme”). By sending an “Opt In” email to [email protected], you agree to be bound by the following terms and conditions:

1. Scheme Overview

The Scheme is operated by CUB (UK) Ltd, a company registered in England and Wales with company number 3759889 and registered office at 6 Melbourne Avenue, March PE15 0EN (“CUB (UK)”, “we”, “our”, “us”).

By joining the Scheme, you agree to be bound by these rules and any additional terms we may apply from time to time at our absolute discretion (the “Rules”).

Participation in the Scheme is free of charge. Our payment is deducted from any receipts received from system operators before onward payment to you.

These Rules are independent of any separate energy consultancy agreement you may hold with CUB (UK) and do not affect your rights or obligations under those terms.

2. Eligibility

To participate in the Scheme, you must:

2.1. Comply with these Rules at all times;
2.2. Provide CUB (UK) with access to your Half-Hourly electricity data and any other data we require to operate the Scheme;
2.3. Have a meter that provides suitable data (as advised by us);
2.4. Opt in by emailing [email protected];
2.5. Not be participating in any other flexibility service with another provider unless otherwise agreed in writing;
2.6. Provide and maintain consent for CUB to access relevant data for the duration of the Scheme.

3. Scheme Participation

Once you have opted into the Scheme, participation will usually be passive – meaning no action is required from you to engage with specific flexibility events. We will monitor your energy usage and, where your consumption pattern (either increased or reduced usage) meets qualifying conditions, we will register that performance and calculate earnings accordingly.

In certain cases, where active confirmation or a specific reduction commitment is required (for example, if participating in a scheme where advance notification or bid submission is necessary), we will clearly communicate this in advance and request your opt-in or confirmation before proceeding. These instances will be the exception rather than the rule.

Statements will be issued monthly, showing any earnings accrued.

• Where total earnings exceed £50, you may raise an invoice for payment, or if you are using our self-billing process, we will issue payment monthly in arrears.

We will calculate your baseline using appropriate methods based on the relevant scheme in which you are participating. This may include:

• Historical average usage (e.g. the most recent 10 working days);
• Nominated baselines (e.g. average weekday usage over the past four weeks);
• Or any other approach aligned with specific system operator requirements.

We reserve the right to adjust baseline methodologies depending on scheme eligibility, performance or operational need.

You may opt out of the Scheme at any time by emailing [email protected] with “OPT OUT.”

If your meter becomes disconnected or you move premises, we reserve the right to remove your participation.

4. Warranties & Removal

By opting in, you confirm that all information provided is accurate and current. If we discover inaccurate or misleading data, or if you are found to be in breach of these Rules, we may suspend or terminate your participation immediately.

All rights and obligations accrued during your participation in the Scheme will survive any termination.

5. Data Protection & Information Sharing

CUB (UK)’s Privacy Policy applies to all data collected as part of this Scheme.

We may share your MPANs, usage data, baseline and performance data, address, company name, and voltage information with:

• National Grid Electricity System Operator (NGESO)
• Market access platforms
• Flexibility service operators
• Other relevant parties for the operation of the Scheme

By joining the Scheme, you consent to this data sharing.

6. Variation of the Scheme

We reserve the right to vary or terminate the Scheme and/or these Rules at any time without prior notice. This may include changes required to meet instructions or regulations issued by Ofgem, NGESO, or other relevant bodies.

7. Liability

Except in cases of dishonesty, CUB (UK) shall not be liable for any costs or losses incurred by you in connection with this Scheme. Our total liability shall not exceed the total amount of revenue we receive as a result of your participation.

If any part of these Rules is held to be invalid or unenforceable, the remainder shall remain in full force.

8. Disputes

If you have a concern or dispute about the Scheme, please email us in writing with supporting documentation. We will aim to resolve any issues amicably, including through senior-level discussions or mediation if necessary.

9. Your Liability

You agree to indemnify CUB (UK) against any costs, claims, damages, or losses arising from your breach of these Rules, including acts or omissions made by you or your representatives.

Last updated: July 2025